Refund policy

RIGHT OF WITHDRAWAL

1) If the distance contract is related to the sale of goods, the BUYER may exercise his right to withdraw from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification as long as the SELLER has been notified within 14 (fourteen) days from the date of delivery of the product to the buyer or to the person/organization at the address indicated.

2) The right of withdrawal cannot be exercised in accordance with the relevant article of the Distance Contracts Regulation for the products listed under the heading "Products for which the Right of Withdrawal cannot be Exercised" in this contract. In addition, the product(s) must not have been used within the framework of the "Products for which the Right of Withdrawal cannot be Exercised" provisions set out in this agreement.

3) In order to exercise the right of withdrawal, written notification must be made to the SELLER via registered mail, e-mail or telephone communication line within 14 (fourteen) days.

4) In case of withdrawal, the return shipping fee belongs to the BUYER in accordance with the provisions set out in this contract and the relevant article of the Distance Contracts Regulation. In cases where the product sent is defective or a product clearly different from the ordered product is sent, the return shipping fee belongs to the SELLER. In this case, the refund will be made through the courier contracted by the SELLER and with the return code provided by the SELLER. Otherwise, the SELLER cannot be held responsible for any costs incurred.

5) The product delivered to the third party or the BUYER must be delivered complete and undamaged, together with the invoice, return form, box of the products, packaging and standard accessories if any. If the product to be returned has a corporate invoice, it must be sent together with the return invoice issued by the institution. Order returns whose invoices are issued on behalf of institutions cannot be completed unless the return invoice is issued.

6) The SELLER is obliged to return the order price and the documents that put the BUYER in debt to the BUYER within a period of 14 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.

7) If the value of the goods decreases or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the proper use of the goods or product within the right of withdrawal period.

8) If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

9) SELLER's contact information for the right of withdrawal is as follows:

Company Name: Lüksteks Oto Döşeme Malzemeleri ve Aksesuarları Tekstil San. ve Dış Ticaret Ltd. Şti.

Address: Kurtuluş OSB. Mh. Zeki Müren Cd. No: 2/1/1 Gürsu, 16580, Bursa

Email: iletisim@sitingo.com.tr

Phone: 02243715757 / 05433222816

10) BUYER accepts in advance that by placing an order from our SITE, he has accepted this agreement and has been informed about his right of withdrawal by this agreement.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

1) In accordance with the relevant article of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods prepared in line with the wishes of the consumer or his personal needs. On our SITE, these products represent products with the words "Custom Fit" and/or "Design Yourself" in the title.

2) Since these products, which are individually produced or customized, are produced entirely in line with the wishes and needs of the person and there is no possibility of selling them to anyone else, the right of withdrawal or right of return cannot be used for these products in accordance with the relevant article of the Distance Contracts Regulation.

3) Since the production of these products will start completely in line with special requests and needs from the moment the order is placed in the system, the BUYER cannot subsequently request changes or cancel the order that has started production. In this case, the SELLER's declaration is essential.

4) There may be tone differences between the product images displayed on our SITE and the product received due to the nature of the fabric material used, daylight, screen resolution or brightness setting of the device used while viewing the SITE. In cases where this tone difference does not clearly correspond to a different color, the BUYER is deemed to have accepted this tone difference due to external factors.

5) The SELLER may re-adapt the pattern selected on these products or the logo/text to be embroidered, depending on the design, to fit the product more appropriately. In such a case, the SELLER must inform the BUYER in advance and obtain his approval.

6) If the BUYER wants to request a refund because the product subject to the order is not the product he/she designed and/or is not suitable for his vehicle, he/she is obliged to contact our customer representative through the communication channels specified on our SITE and forward the relevant visual/written files.

7) If the BUYER claims that the product is not produced suitable for his/her vehicle, the SELLER may direct the BUYER to an auto upholstery montage point that the SELLER deems appropriate. In this case, the BUYER is obliged to have the compatibility of the product tested at the auto upholstery montage point directed by the SELLER. If it is confirmed that the product is not compatible at this assembly point, the SELLER accepts in advance that the BUYER has the right to return it.

8) In addition, exercising the right of withdrawal for packaged products is subject to the condition that the product's packaging is unopened, intact and the product is unused.

THE PROCESS AFTER SENDING THE PRODUCT WITHIN THE SCOPE OF RETURN

1) After the product(s) subject to return are received by the SELLER, its packaging, accessories and invoice will be checked. If the invoice for the returned product(s) is corporate, it must be sent together with the return invoice issued by the institution when returning it. The return invoice must be issued without including the shipping fee (product unit price + VAT).

2) If the return is approved, the product price will be refunded to the BUYER within 14 days at the latest.

3) The refund of the product price is made to the same account through the same payment method and to whomever the purchase was made, and no refund is made to a different payment method or to a different account.

4) When the product refund process is completed, an information message is sent to the BUYER's registered e-mail or mobile phone. The reflection of the payment in the bank account may vary depending on the processing times of the banks.

5) If the return does not comply with the return conditions, the relevant product will be sent to the BUYER's address by cargo paid by the buyer. The BUYER will be informed about the status of the product through the communication channels provided.

DEFECTIVE AND DEFECTIVE PRODUCT NOTIFICATION CONDITIONS

1) For defective and/or broken product problems, the BUYER is obliged to contact the SELLER within 14 days from the receipt of the product. After the relevant product(s) are received by the SELLER, its packaging and accessories are checked and sent to the relevant department for examination.

2) If the product declared to be defective within 10 days of receipt by the relevant department is determined to be problematic as stated by the BUYER as a result of the tests and examinations carried out by the relevant department, the product will either be replaced with a new one or a fee equal to the product price will be refunded according to the BUYER's preference. In this case, all shipping expenses are covered by the SELLER.

3) As a result of the tests and examinations of the product declared to be defective by the relevant department, if it is determined that it is not problematic as stated by the BUYER, the BUYER is informed about the condition of the product and the product is sent back to the BUYER. In this case, all shipping expenses are covered by the BUYER.

4) Tests and inspections carried out by the relevant department will take a maximum of 10 days.

DAMAGED PRODUCT NOTIFICATION TERMS

1) If the product/products received are damaged or their packaging is deformed, a "Cargo Damage Report" is required. Otherwise, any damage notification for this product(s) will not be accepted.

2) The product/products should be checked upon receipt and it should be determined by the cargo officer whether there is any noticeable damage to the product/products. If a determination is made at this stage, a "Cargo Damage Identification Report" must be prepared by the cargo officer and the product(s) must be sent back with the same cargo before being accepted.

3) When the SELLER is informed by the cargo that the product(s) are damaged, the return process for the product(s) will be initiated and the price of the product(s) will be refunded.

MISSING PRODUCT/ACCESSORY NOTIFICATION TERMS

1) The BUYER must check the product(s) in the invoice and the product(s) in the package. Partial delivery (sending the products in the same order by packaging them separately) may also be made for the relevant order. In this case, the BUYER should check the shipping dates and product status of the orders from the "Order Tracking" page or the order and shipping e-mails sent to the buyer’s e-mail address.

2) If there is a missing product after the relevant checks, the BUYER must notify the e-mail address "iletisim@sitingo.com.tr" as "There is a Missing Product in My Order". In this case, the SELLER is obliged to make the necessary inspections quickly, send it to the BUYER within 3 business days at the latest if there is a missing product.

3) If any part is missing in the purchased product package, a notification should be made to the e-mail address "iletisim@sitingo.com.tr" as "Product Apparatus/Accessory Missing". In this case, the SELLER is obliged to make the necessary inspections quickly and send it to the BUYER within 3 business days at the latest if there is a missing product apparatus/accessory.

4) Invoices prepared for orders are sent to the BUYER visibly in a transparent bag on the product packages. Therefore, it is the BUYER's responsibility to check the incoming package during delivery. If the original invoice for the purchased product has not been received, the BUYER can contact the SELLER, inform them about the situation and request a new invoice.

FALSE PRODUCT NOTIFICATION CONDITIONS

1) If the product(s) written on the invoice and delivered in the package are not the same as the product(s) ordered, the BUYER is obliged to apply to the SELLER within 14 days from the delivery date. In this case, the product(s) will be returned to the SELLER with cargo return fees belonging to the SELLER.

2) After the product/products are received by the SELLER, their packaging and accessories are checked and processed for examination. After the inspection by the relevant department and the contracted cargo company, the correct product is replaced and the product/products are re-sent to the BUYER's address.

3) If no mistake is detected in the product/products during the examination of the product/products, the BUYER is informed and sent back to the BUYER with cargo fees belonging to the BUYER. If the BUYER does not prefer to take back the product/products and requests a refund, the return shipping fee reflected to the SELLER is deducted from the product return price and the rest refunded to the BUYER.