Shipping policy

SHIPPING AND DELIVERY

1) Orders are delivered to cargo within 5-15 business days (Monday-Friday) after bank approval is received. Depending on the distance of the delivery address to the SELLER address, the cargo company can deliver the order to the BUYER within 1-3 business days.

2) Delivery times for customizable special design products may vary depending on production time. Clear information about the delivery information and times of these products can be obtained through the SELLER contact information specified in this contract.

3) In case of a problem caused by the SELLER, the BUYER will be notified using the membership contact information. For this reason, it is important that the BUYER's membership contact information is complete and accurate. Delivery is not done on weekends and feast days.

4) All products ordered by the BUYER will be delivered by the contracted cargo company.

5) The purchased products will be notified to the BUYER via a confirmation e-mail. If any of the selected products are not available in stock, the BUYER will be informed in writing.

BUYER'S OBLIGATION TO CHECK THE PRODUCT

1) Packages that are thought to be damaged during shipment should be opened and checked in front of the cargo officer who delivered them. If it is thought that there is any damage to the product, the product should not be received and a report should be kept with the cargo officer.

2) After the product is received, it is presumed that the cargo officer has fulfilled his duty fully.

3) If the product is damaged, the prepared report must be notified to us in writing via e-mail as soon as possible.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS

1) If force majeure occurs that the SELLER cannot foresee and the product cannot be delivered on time, the BUYER will be notified. BUYER may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the BUYER cancels the order, the refund for the product will be made to the same account through the same payment method and to whomever the purchase was made, and no refund will be made to a different payment method or to a different account.