Terms of service

PARTIES

This Agreement has been signed between the following parties within the framework of the terms and conditions specified below.

1) BUYER; (hereinafter referred to as "BUYER" in the contract)

Name Surname:

Address:

2) SELLER; (hereinafter referred to as "SELLER" in the contract)

Company Name: Lüksteks Oto Döşeme Malzemeleri ve Aksesuarları Tekstil San. ve Dış Ticaret Ltd. Şti.

Address: Kurtuluş OSB. Mh. Zeki Müren Cd. No: 2/1/1 Gürsu, 16580, Bursa

3) By accepting this contract, the BUYER accepts in advance that if he approves the order subject to the contract, he will be obliged to pay the price subject to the order and, if any, additional fees such as shipping fee and tax, and that he has been informed about this.

DEFINITIONS

1) In the implementation and interpretation of this agreement, the terms written below will express the written explanations opposite them.

MINISTER: Minister of Customs and Trade,

MINISTRY: Ministry of Customs and Trade,

LAW: Law on Consumer Protection No. 6502,

REGULATION: Distance Contracts Regulation (OG: 27.11.2014/29188)

SERVICE: The subject of any consumer transaction other than providing goods that are made or promised to be done in return for a fee or benefit,

SELLER: The company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of the offerer of goods,

BUYER: Real or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

SITE: The website of the SELLER,

ORDERER: The real or legal person who requests a good or service through the SELLER's website,

PARTIES: SELLER and BUYER,

CONTRACT: This agreement which is concluded between the SELLER and the BUYER,

GOODS: It refers to the movable goods subject to shopping and/or software, sound, image and similar intangible goods prepared for use in electronic environment.

SUBJECT

1) This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the product whose qualities and sales price are specified below, which the BUYER ordered electronically through the SELLER's website.

2) The prices listed and announced on the SITE are the sales price. Declared prices and promises are valid until updated or changed. Prices announced periodically are valid until the end of the specified period.

SELLER INFORMATION

Company Name: Lüksteks Oto Döşeme Malzemeleri ve Aksesuarları Tekstil San. ve Dış Ticaret Ltd. Şti.

Address: Kurtuluş OSB. Mh. Zeki Müren Cd. No: 2/1/1 Gürsu, 16580, Bursa

Email: iletisim@sitingo.com.tr

Phone: 02243715757 / 05433222816

RECEIVER INFORMATIONS

To whom it will be delivered:

Delivery address:

Telephone:

Fax:

Email/Username:

INFORMATION OF THE PERSON WHO PLACED THE ORDER

Name/Surname/Title:

Address:

Telephone:

Fax:

Email/Username:

CONTRACT SUBJECT PRODUCT/PRODUCTS INFORMATION

1) The basic characteristics of the Goods/Products/Services (type, quantity, brand/model, color, quantity) are published on the SELLER's WEBSITE. If a campaign has been organized by the SELLER, you can review the basic features of the relevant product during the campaign. It is valid until the campaign date.

3) The sales price of the goods or services subject to the contract, including all taxes, is shown as below.

Product Description:

Piece:

Unit price:

Subtotal:

(VAT included)

Shipping Amount:

Total:

Payment Method and Plan:

Delivery address:

To whom it will be delivered:

Billing address:

Order date:

Delivery method:

4) The shipping fee, which is the cost of shipping the product, will be paid by the SELLER unless otherwise stated on the relevant product page.

BILLING INFORMATION

Name/Surname/Title:

Address:

Telephone:

Fax:

Email/Username:

Company Tax Office (if applicable):

Company Tax Number (if any):

Invoice Delivery: The invoice will be delivered to the invoice address along with the order during order delivery.

GENERAL PROVISIONS

1) BUYER accepts, declares and undertakes that he/she has read and informed the preliminary information regarding the basic characteristics of the product subject to the contract, sales price and payment method and delivery on the SELLER's website and has given the necessary confirmation electronically. The BUYER confirms the Preliminary Information electronically and accepts and declares that, before the establishment of the distance sales contract, the address to be given by the SELLER to the BUYER, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information are obtained accurately and completely. and commits.

2) Each product subject to the contract is delivered to the BUYER or the person and/or organization at the address indicated by the BUYER within the period specified in the preliminary information section on the website, depending on the distance of the BUYER's residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

3) SELLER undertakes to deliver the product subject to the contract completely, in accordance with the qualifications specified in the order and with warranty documents, user manuals, if any, and information and documents required for the job, free from any defects, in accordance with the legal regulations, in accordance with the standards, in accordance with the principles of accuracy and honesty. accepts, declares and undertakes to perform within the scope of the work, to maintain and improve the quality of service, to show the necessary care and attention during the performance of the work, and to act with prudence and foresight.

4) There may be tone differences between the product images displayed on the SITE and the product received due to sunlight, screen resolution or brightness setting of the device used while viewing the SITE. In cases where this tone difference does not clearly correspond to a different color, the BUYER is deemed to have accepted this tone difference due to external factors.

5) The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his express approval before the contractual performance obligation expires.

6) The SELLER accepts, declares and undertakes that if it becomes impossible to fulfill the product or service subject to the order and cannot fulfill its contractual obligations, it will notify the consumer in writing within 3 days from the date of learning of this situation, and will refund the total price to the BUYER within 14 days. .

7) BUYER accepts, declares and undertakes that he/she will confirm this Agreement electronically for the delivery of the product subject to the contract, and that if the price of the product subject to the contract is not paid for any reason and/or is canceled in the bank records, the SELLER's obligation to deliver the product subject to the contract will end. It does.

8) If the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution as a result of the unfair use of the BUYER's credit card by unauthorized persons after the delivery of the product subject to the contract to the BUYER or the person and/or organization at the address indicated by the BUYER, He accepts, declares and undertakes that he will return the product in question to the SELLER within 3 days, at the shipping expense of the SELLER.

9) The SELLER accepts, declares and undertakes to notify the BUYER of the situation if it cannot deliver the product subject to the contract within the time limit due to force majeure situations that develop beyond the will of the parties, are unforeseen and prevent and/or delay the parties from fulfilling their obligations. The BUYER also has the right to request from the SELLER to cancel the order, replace the product subject to the contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the order is canceled by the BUYER, for the payments made by the BUYER in cash, the product amount will be paid in cash and in lump sum within 14 days. For payments made by the BUYER by credit card, the product amount will be returned to the relevant bank within 14 days after the order is canceled by the BUYER. BUYER warns that the average process for the bank to reflect the amount returned to the credit card by the SELLER to the BUYER's account may take up to 2 to 3 weeks, and since the reflection of this amount to the BUYER's accounts after it is returned to the bank is entirely related to the bank transaction process, the BUYER should contact the SELLER for possible delays. accepts, declares and undertakes that it cannot be held responsible.

10) Letter, e-mail, SMS, WhatsApp correspondence, telephone call via the SELLER's address, e-mail address, landline and mobile telephone lines and other contact information specified by the BUYER in the registration form for the SITE or updated by him later. and has the right to reach the BUYER for communication, marketing, notification and other purposes through other means. By accepting this contract, the BUYER accepts and declares that the SELLER may engage in the above-mentioned communication activities towards him/her.

11) The BUYER will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. It is the BUYER's responsibility to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned.

12) If the BUYER and the credit card holder used during the order are not the same person, or if a security vulnerability is detected in the credit card used in the order before the product is delivered to the BUYER, the SELLER will provide the identity and contact information of the credit card holder, the credit card used in the order for the previous month. The BUYER may request the BUYER to submit the statement or a letter from the card holder's bank stating that the credit card belongs to him/her. The order will be frozen until the BUYER provides the information/documents subject to the request, and if the said requests are not met within 24 hours, the SELLER has the right to cancel the order.

13) BUYER declares that the personal and other information he provided while becoming a member of the SELLER's website is truthful, and that he will compensate the SELLER for all damages that the SELLER may incur due to the untruth of this information, immediately, in cash and in lump sum, upon the first notification of the SELLER. and commits.

14) BUYER accepts and undertakes to comply with the legal regulations and not to violate them while using the SELLER's website. Otherwise, all legal and criminal liabilities that may arise will be entirely and exclusively binding on the BUYER.

15) BUYER cannot use the SELLER's WEBSITE in any way that disrupts public order, violates general morality, disturbs or harasses others, for an unlawful purpose, or in a way that violates the material and moral rights of others. In addition, the member cannot engage in activities that prevent or make it difficult for others to use the services (spam, viruses, trojan horses, etc.).

16) Links may be provided through the SELLER's website to other websites and/or other content that are not under the SELLER's control and/or owned and/or operated by other third parties. These links are placed to provide ease of navigation to the BUYER and do not support any website or the person operating that site and do not constitute any guarantee for the information contained in the linked website.

17) The member who violates one or more of the articles listed in this contract will be personally and criminally and legally responsible for this violation and will hold the SELLER harmless from the legal and criminal consequences of these violations. Moreover; If the incident is referred to the legal field due to this violation, the SELLER reserves the right to claim compensation against the member for non-compliance with the membership agreement.

18) If the BUYER places an order electronically through the SITE, which is the subject of this agreement, he/she is deemed to have accepted this distance sales agreement and all its provisions.

19) The BUYER is subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product(s) purchased.

SHIPPING AND DELIVERY

1) Orders are delivered to cargo within 5-15 business days (Monday-Friday) after bank approval is received. Depending on the distance of the delivery address to the SELLER address, the cargo company can deliver the order to the BUYER within 1-3 business days.

2) Delivery times for customizable special design products may vary depending on production time. Clear information about the delivery information and times of these products can be obtained through the SELLER contact information specified in this contract.

3) In case of a problem caused by the SELLER, the BUYER will be notified using the membership contact information. For this reason, it is important that the BUYER's membership contact information is complete and accurate. Delivery is not done on weekends and feast days.

4) All products ordered by the BUYER will be delivered by the contracted cargo company.

5) The purchased products will be notified to the BUYER via a confirmation e-mail. If any of the selected products are not available in stock, the BUYER will be informed in writing.

BUYER'S OBLIGATION TO CHECK THE PRODUCT

1) Packages that are thought to be damaged during shipment should be opened and checked in front of the cargo officer who delivered them. If it is thought that there is any damage to the product, the product should not be received and a report should be kept with the cargo officer.

2) After the product is received, it is presumed that the cargo officer has fulfilled his duty fully.

3) If the product is damaged, the prepared report must be notified to us in writing via e-mail as soon as possible.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS

1) If force majeure occurs that the SELLER cannot foresee and the product cannot be delivered on time, the BUYER will be notified. BUYER may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the BUYER cancels the order, the refund for the product will be made to the same account through the same payment method and to whomever the purchase was made, and no refund will be made to a different payment method or to a different account.

RIGHT OF WITHDRAWAL

1) If the distance contract is related to the sale of goods, the BUYER may exercise his right to withdraw from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification as long as the SELLER has been notified within 14 (fourteen) days from the date of delivery of the product to the buyer or to the person/organization at the address indicated.

2) The right of withdrawal cannot be exercised in accordance with the relevant article of the Distance Contracts Regulation for the products listed under the heading "Products for which the Right of Withdrawal cannot be Exercised" in this contract. In addition, the product(s) must not have been used within the framework of the "Products for which the Right of Withdrawal cannot be Exercised" provisions set out in this agreement.

3) In order to exercise the right of withdrawal, written notification must be made to the SELLER via registered mail, e-mail or telephone communication line within 14 (fourteen) days.

4) In case of withdrawal, the return shipping fee belongs to the BUYER in accordance with the provisions set out in this contract and the relevant article of the Distance Contracts Regulation. In cases where the product sent is defective or a product clearly different from the ordered product is sent, the return shipping fee belongs to the SELLER. In this case, the refund will be made through the courier contracted by the SELLER and with the return code provided by the SELLER. Otherwise, the SELLER cannot be held responsible for any costs incurred.

5) The product delivered to the third party or the BUYER must be delivered complete and undamaged, together with the invoice, return form, box of the products, packaging and standard accessories if any. If the product to be returned has a corporate invoice, it must be sent together with the return invoice issued by the institution. Order returns whose invoices are issued on behalf of institutions cannot be completed unless the return invoice is issued.

6) The SELLER is obliged to return the order price and the documents that put the BUYER in debt to the BUYER within a period of 14 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.

7) If the value of the goods decreases or the return becomes impossible due to a reason caused by the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the proper use of the goods or product within the right of withdrawal period.

8) If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

9) SELLER's contact information for the right of withdrawal is as follows:

Company Name: Lüksteks Oto Döşeme Malzemeleri ve Aksesuarları Tekstil San. ve Dış Ticaret Ltd. Şti.

Address: Kurtuluş OSB. Mh. Zeki Müren Cd. No: 2/1/1 Gürsu, 16580, Bursa

Email: iletisim@sitingo.com.tr

Phone: 02243715757 / 05433222816

10) BUYER accepts in advance that by placing an order from our SITE, he has accepted this agreement and has been informed about his right of withdrawal by this agreement.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

1) In accordance with the relevant article of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods prepared in line with the wishes of the consumer or his personal needs. On our SITE, these products represent products with the words "Custom Fit" and/or "Design Yourself" in the title.

2) Since these products, which are individually produced or customized, are produced entirely in line with the wishes and needs of the person and there is no possibility of selling them to anyone else, the right of withdrawal or right of return cannot be used for these products in accordance with the relevant article of the Distance Contracts Regulation.

3) Since the production of these products will start completely in line with special requests and needs from the moment the order is placed in the system, the BUYER cannot subsequently request changes or cancel the order that has started production. In this case, the SELLER's declaration is essential.

4) There may be tone differences between the product images displayed on our SITE and the product received due to the nature of the fabric material used, daylight, screen resolution or brightness setting of the device used while viewing the SITE. In cases where this tone difference does not clearly correspond to a different color, the BUYER is deemed to have accepted this tone difference due to external factors.

5) The SELLER may re-adapt the pattern selected on these products or the logo/text to be embroidered, depending on the design, to fit the product more appropriately. In such a case, the SELLER must inform the BUYER in advance and obtain his approval.

6) If the BUYER wants to request a refund because the product subject to the order is not the product he/she designed and/or is not suitable for his vehicle, he/she is obliged to contact our customer representative through the communication channels specified on our SITE and forward the relevant visual/written files.

7) If the BUYER claims that the product is not produced suitable for his/her vehicle, the SELLER may direct the BUYER to an auto upholstery montage point that the SELLER deems appropriate. In this case, the BUYER is obliged to have the compatibility of the product tested at the auto upholstery montage point directed by the SELLER. If it is confirmed that the product is not compatible at this assembly point, the SELLER accepts in advance that the BUYER has the right to return it.

8) In addition, exercising the right of withdrawal for packaged products is subject to the condition that the product's packaging is unopened, intact and the product is unused.

THE PROCESS AFTER SENDING THE PRODUCT WITHIN THE SCOPE OF RETURN

1) After the product(s) subject to return are received by the SELLER, its packaging, accessories and invoice will be checked. If the invoice for the returned product(s) is corporate, it must be sent together with the return invoice issued by the institution when returning it. The return invoice must be issued without including the shipping fee (product unit price + VAT).

2) If the return is approved, the product price will be refunded to the BUYER within 14 days at the latest.

3) The refund of the product price is made to the same account through the same payment method and to whomever the purchase was made, and no refund is made to a different payment method or to a different account.

4) When the product refund process is completed, an information message is sent to the BUYER's registered e-mail or mobile phone. The reflection of the payment in the bank account may vary depending on the processing times of the banks.

5) If the return does not comply with the return conditions, the relevant product will be sent to the BUYER's address by cargo paid by the buyer. The BUYER will be informed about the status of the product through the communication channels provided.

DEFECTIVE AND DEFECTIVE PRODUCT NOTIFICATION CONDITIONS

1) For defective and/or broken product problems, the BUYER is obliged to contact the SELLER within 14 days from the receipt of the product. After the relevant product(s) are received by the SELLER, its packaging and accessories are checked and sent to the relevant department for examination.

2) If the product declared to be defective within 10 days of receipt by the relevant department is determined to be problematic as stated by the BUYER as a result of the tests and examinations carried out by the relevant department, the product will either be replaced with a new one or a fee equal to the product price will be refunded according to the BUYER's preference. In this case, all shipping expenses are covered by the SELLER.

3) As a result of the tests and examinations of the product declared to be defective by the relevant department, if it is determined that it is not problematic as stated by the BUYER, the BUYER is informed about the condition of the product and the product is sent back to the BUYER. In this case, all shipping expenses are covered by the BUYER.

4) Tests and inspections carried out by the relevant department will take a maximum of 10 days.

DAMAGED PRODUCT NOTIFICATION TERMS

1) If the product/products received are damaged or their packaging is deformed, a "Cargo Damage Report" is required. Otherwise, any damage notification for this product(s) will not be accepted.

2) The product/products should be checked upon receipt and it should be determined by the cargo officer whether there is any noticeable damage to the product/products. If a determination is made at this stage, a "Cargo Damage Identification Report" must be prepared by the cargo officer and the product(s) must be sent back with the same cargo before being accepted.

3) When the SELLER is informed by the cargo that the product(s) are damaged, the return process for the product(s) will be initiated and the price of the product(s) will be refunded.

MISSING PRODUCT/ACCESSORY NOTIFICATION TERMS

1) The BUYER must check the product(s) in the invoice and the product(s) in the package. Partial delivery (sending the products in the same order by packaging them separately) may also be made for the relevant order. In this case, the BUYER should check the shipping dates and product status of the orders from the "Order Tracking" page or the order and shipping e-mails sent to the buyer’s e-mail address.

2) If there is a missing product after the relevant checks, the BUYER must notify the e-mail address "iletisim@sitingo.com.tr" as "There is a Missing Product in My Order". In this case, the SELLER is obliged to make the necessary inspections quickly, send it to the BUYER within 3 business days at the latest if there is a missing product.

3) If any part is missing in the purchased product package, a notification should be made to the e-mail address "iletisim@sitingo.com.tr" as "Product Apparatus/Accessory Missing". In this case, the SELLER is obliged to make the necessary inspections quickly and send it to the BUYER within 3 business days at the latest if there is a missing product apparatus/accessory.

4) Invoices prepared for orders are sent to the BUYER visibly in a transparent bag on the product packages. Therefore, it is the BUYER's responsibility to check the incoming package during delivery. If the original invoice for the purchased product has not been received, the BUYER can contact the SELLER, inform them about the situation and request a new invoice.

FALSE PRODUCT NOTIFICATION CONDITIONS

1) If the product(s) written on the invoice and delivered in the package are not the same as the product(s) ordered, the BUYER is obliged to apply to the SELLER within 14 days from the delivery date. In this case, the product(s) will be returned to the SELLER with cargo return fees belonging to the SELLER.

2) After the product/products are received by the SELLER, their packaging and accessories are checked and processed for examination. After the inspection by the relevant department and the contracted cargo company, the correct product is replaced and the product/products are re-sent to the BUYER's address.

3) If no mistake is detected in the product/products during the examination of the product/products, the BUYER is informed and sent back to the BUYER with cargo fees belonging to the BUYER. If the BUYER does not prefer to take back the product/products and requests a refund, the return shipping fee reflected to the SELLER is deducted from the product return price and the rest refunded to the BUYER.

DEFAULT IN CONTRACT AND LEGAL CONSEQUENCES

1) BUYER accepts, declares and undertakes that in case of default when making payment transactions by credit card, he will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees incurred from the BUYER, and under any circumstances, in case of default due to the BUYER's debt, the BUYER accepts, declares and undertakes to pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

AUTHORIZED COURT

1) In disputes arising from this contract, complaints and objections will be made to the arbitration committee or consumer court on consumer issues in the place where the consumer resides or where the consumer transaction is made, within the monetary limits specified in the law below. Information regarding the monetary limit is below. Effective as of 28/05/2014:

a) To district consumer arbitration committees in disputes with a value below 2,000.00 (two thousand) TL, in accordance with Article 68 of the Law on Consumer Protection No. 6502,
b) To provincial consumer arbitration committees in disputes with a value below 3,000.00 (three thousand) TL,
c) In provinces with metropolitan status, applications are made to provincial consumer arbitration committees in disputes between 2,000.00 (two thousand) TL and 3,000.00 (three thousand) TL.

2) This Agreement is made for commercial purposes.

VALIDITY

1) This Agreement is published and always accessible on the SITE homepage and at the payment step before the payment is made. When the BUYER makes the payment for the order placed on the SITE, he/she is deemed to have accepted all the terms of this agreement.

SELLER: Lüksteks Oto Döşeme Malzemeleri ve Aksesuarları Tekstil San. ve Dış Ticaret Ltd. Şti.

BUYER:

DATE:

Terms of service

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